Queensland's urban potable water and sewerage benchmarking report 2018/19

Abstract

Benchmarking for the urban water industry is the process of measuring the performance of a service provider against others that are considered to be the "best in class" to identify opportunities for improvement. Examining service providers with superior performance and identifying what makes that performance possible can help service providers implement changes that will improve their own performance. This results in an evolution towards improved performance and can translate into increased efficiencies anreduced costs. However, working out which service providers are in the same class can be hard, and this is especially the case for Queensland.